Quality management and statistics
With DIASQMweb, we offer software that is unique on the market and guarantees comprehensive and economical quality management with statistical evaluation.
DIASSOPweb logs all data records recorded during the emergency call.
All data records from DIASSOPweb and the dispatch system are processed in DIASQM.
Every recorded call can be tracked and objectively evaluated in real time (call follow-up).
Evaluation according to quality of emergency calls, users, time periods, times, alarm keywords/codes, locations, etc.
Recording of incoming data records (status, feedback) after alerting and dispatching in the operations control system. This also enables the evaluation of response times and standardized feedback.
Connection to the call documentation with automatic call-up of the call documentation (“audio file”).
Simple and fast creation of statistical evaluations of all kinds
Tabular and all graphical representations (diagrams)
In addition, DIASQMweb enables a connection to external data acquisition and evaluation systems (“data warehouse”).
Data protection
Quality management and statistical evaluation can be operated separately. This ensures that different groups of people can carry out data evaluations and mission assessments (staff council, control center management, etc.). With this module, NoraTec is the only provider to offer software for quality management/statistics that meets the high requirements of personal data protection. As the operator, you decide on the scope of quality management in your control center!