The control centre of the federal city of Bonn was the first control centre in North Rhine-Westphalia to launch the standardized emergency call query with DIASweb.
Every year, the Bonn Integrated Control Center coordinates around 4,000 fires and technical assistance services, 10,000 emergency doctor call-outs as well as 33,000 emergency and around 40,000 ambulance transports.
After prior data maintenance and training/certification of the control center dispatchers, the system was commissioned at the end of 2023.
As a special feature, DIASweb is used to carry out pre-alerting of emergency services during the ongoing emergency call, which is made available to the operations control system for alerting via a corresponding configuration.
The “Standardized emergency call query” project is a joint project as part of the cooperation between the fire and rescue service control centres of the city of Bonn and the Rhein-Sieg district.
The NoraTec team would like to thank all employees of the Bonn control center for their friendly cooperation during the project implementation and wish the control center employees every success in their responsible work.