The Düsseldorf control centre is the next control centre in North Rhine-Westphalia to start operating our standardized DIASweb emergency call query system. The state capital Düsseldorf, with over 630,000 inhabitants, is the seventh largest city in Germany and, with 2,893 inhabitants per square kilometer, is one of the most densely populated municipalities in Germany. With more than 1000 calls within 24 hours, the control center of the professional fire department generates more than 100,000 operations per year in the area of rescue service/ambulance transport and more than 7000 operations in the fire department area.
Since December last year, our DIASSOPweb software for standardized emergency call retrieval has been efficiently supporting the dispatchers at the control center in their responsible tasks. We are delighted that, following the successful dispatcher training and system administration, the go-ahead has been given for commissioning. The project implementation was characterized by close and professional cooperation between all employees, for which the NoraTec team would like to express its sincere thanks.
We wish all employees of ILS Düsseldorf a “good hand” in their decisions and look forward to continuing our close cooperation.