NoraTec GmbH won the tender for the “Heideverbund” control center network with the four participating integrated control centers in Celle, Gifhorn, Lüchow-Dannenberg and Uelzen as the most efficient provider.
The service area of the Heideverbund covers 5,781 km2 with approx. 495,000 inhabitants. The control centers receive approx. 80,000 emergency calls and approx. 70,000 ambulance requests per year.
60 dispatchers are trained for the standardized emergency call query DIASSOPweb, the software module is installed at 21 locations.
DIASQMweb provides the Heideverbund with a comprehensive and powerful quality management system with statistical analysis.
What’s special: Since 2019, the four control centers have been working together successfully as a network. In the event of high deployment volumes or special situations, emergency calls are automatically forwarded to the partner control centers – ensuring that those seeking help can be reached promptly.
The NoraTec team is looking forward to designing and professionally implementing this interesting project together with the “Heideverbund”.