The Integrated Control Center (ILS) Esslingen provides emergency services in the fields of emergency medical services, fire department, patient transport, and the medical on-call service for more than 540,000 residents across an operational area of 641.5 km², making it the most densely populated district in Baden-Württemberg.
Approximately 60 dispatchers from the fire department and the DRK-Rettungsdienste Esslingen-Nürtingen gGmbH handle around 125,000 assignments and operations annually.
The control center will be equipped with a total of 26 dispatch workstations using the classic DIASweb modules for medical emergency calls, fire protection/technical emergencies, traffic accidents, patient/intensive care transports, mountain/water rescues, and severe weather incidents.
To ensure comprehensive quality management and statistical evaluations, the data-rich and analysis-oriented software module DIASQMweb will be implemented in Esslingen. NoraTec will also be responsible for the training and certification of dispatchers and multipliers.
The NoraTec GmbH team looks forward to a successful joint project!