The Software DIASweb for Standardized Emergency Call System

The NoraTec GmbH is a provider of modern software for Standardized Emergency Call SYSTEM with quality management. The application’s modular system is used by control centers for fire departments, emergency services, police, and plant fire brigades.

What are the benefits of our software?

Improved Accuracy and Consistency

The software ensures that all emergency calls are recorded consistently and completely, regardless of the dispatcher. Standardized queries minimize human errors and information gaps.

Faster Response Times

By structuring and prioritizing the questions, critical information is gathered quickly, enabling more efficient forwarding to the emergency teams.

Increased Quality Assurance

Standardized workflows enable better review of emergency call processing, leading to higher quality standards and building trust with the public.

Support for New Employees

The software provides clear guidelines and support, allowing less experienced employees to work safely and efficiently.

Data Collection and Analysis

Automated logging of queries and responses provides valuable data for analyzing emergency call trends, optimizing processes, and generating reports.

Minimization of Communication Errors

Standardized formulations reduce the risk of misunderstandings, especially in stressful situations, ensuring that critical information such as location, type of emergency, and involved persons is reliably communicated.

Our Software

Our software is based on our SOP platform and offers four modular extensions that enable targeted customization and optimization of functionalities.

Medical Emergency Call
Traffic Accident
Ambulance / Intensive Transport
Mountain Emergency
Water Emergency
Special Requirements
eCall
On-call Doctor / Medical Association

Fire Protection / Technical Emergency Call
Traffic Accident
Natural Event / Storm
Special Requirements
eCall

Police
Traffic Accident
Fire Protection / Technical Emergency Call (partially)

Custom Special Modules
e.g. Country-Specific Police Query (PAG)
Special Query for Plant Fire Department

What sets us apart?

Core competence personnel

Our entire team consists of experienced specialists. We only use employees who are actively involved in operations and control center services and therefore always have up-to-date, in-depth expert knowledge.

„Swarm intelligence” in software development

In product development, we rely specifically on the skills of numerous experts, relevant professional associations and feedback from our customers.

Innovative experience

More than 15 years of experience in development, training and implementation in the field of emergency call requests is continuously contributed by our developers and IT experts in product development. Individual customer requests are also explicitly addressed.

Modern and reliable technology

We always use the latest software technology and are supported in IT development and support by an Augsburg-based software company. This ensures constant high availability of the DIASweb modules.

Recommendations of the professional associations

NoraTec GmbH complies with recognized standards and recommendations of national and international professional associations. To ensure quality at all times, we are certified in accordance with ISO 27001 ISM.

Customer-oriented performance

In addition to our entrepreneurial success, it is our greatest concern to inspire customers with our philosophy of standardized emergency call inquiry and to convince them with product quality, reliability and innovation. We promise high flexibility, professional processes on site and, last but not least, fair and transparent pricing.